About F-IR Warranties

Warranty

1. ES warrants that the goods will be free from defects in material and workmanship. The period of the warranty depends on the product being sold. In the unlikely event that your heater experiences a fault during normal use, ES will replace or repair the faulty product provided that you:

   1. Supply the product and serial numbers to confirm proof of purchase

   2. Return the heater to us. The warranty does not cover removal and / or shipping costs. Nor is ES responsible for any damage during shipping

   3. Notify us within 24 hours of receiving the heater in the event that the heater was damaged in transit.

2. The repaired or new heater will be shipped to you free of charge

3. In the event that, ES cannot repair or replace the particular model, a credit will be given against the purchase of another heater

4. The guarantee will only include the of the product and does not extend to consequential losses.

5. We will not assume liability for scratches on face or back after the start of operation or damages caused by or poor installation

6. Statutory rights are not affected by this warranty.

7. Warranty periods for the different product lines are as follows:

   1. ES Infrared Panel Heaters - up to 10 years

   2. Inrared Mirror Heaters - 2 years

   3. High intensity heaters, other heaters - 2 years

   4. Thermostats, other electronic equipment - 2 years