Delivery Information
Do you deliver to BFPO addresses?
Sorry, we can't currently deliver website orders to BFPO.
Do you deliver to Northern Ireland?
Yes, we can deliver most products to most BT postcodes. You can find out if we deliver a product when you check out.
Do you deliver to the Channel Islands*, the Isles of Scilly and the Isle of Man?
Yes, however geographical location and courier availability can restrict our service. We may not always be able to deliver certain products to the Channel Islands*, Isles of Scilly and the Isle of Man.
Goods delivered to the Channel Islands* may be liable for Customs duties in accordance with the Channel Islands import rules. The recipient of the goods, who may not be the person who has ordered them, will receive a separate request for payment of these charges.
As we have no control over these charges and cannot predict what they may be, we are sorry that we are not able to offer any assistance on these processes. We would advise that you check the imports charges applicable before ordering goods.
We’re sorry that we can’t deduct VAT when charging for goods. If
you’re a resident in the Channel Islands* and qualify for a VAT refund,
please contact Customer Services after your goods have been delivered.
We’ll then credit the amount of VAT charged.
Do you have any delivery restrictions?
We
do reserve the right not to deliver an order if we believe the address
isn’t secure, for example to a communal postal address or PO box. If
this affects an order you place, we'll notify you as soon as possible.
My item is now out of stock, but I’ve paid for it. What shall I do?
If your item is out of stock, we’ll email you to let you know. If you’re happy to wait and the item comes back in stock within 28 days, you’ll be billed and the item will be shipped to you. If it’s still not available within 28 days, we'll cancel your order and refund you.
If you’re not happy to wait, please contact Customer services to cancel your order.
There’s been a mistake with my order, or it hasn’t yet been delivered - what should I do?
If your delivery is overdue, or your items have been accidentally damaged in transit, or for any other queries, call our Customer Services team for assistance on 01329 556130, 7am - 11pm, 7 days a week.
If your order is being delivered by one of our approved suppliers and it’s overdue, please contact our Customer Services team who will be able to contact the supplier on your behalf. Please note though, that the opening hours of our contact centre may be different to those of the supplier so we may not be able to give you an immediate response.